Refund Policy

Last Updated: January 1, 2025

At Landscape Design Academy, we are committed to providing high-quality educational courses and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 30 days of your purchase date.

1.1 Eligibility Requirements

To qualify for a refund under our 30-day guarantee:

• The refund request must be submitted within 30 calendar days of the original purchase date
• You must not have completed more than 25% of the course content
• You must not have downloaded or accessed more than 25% of course materials
• You must not have received a certificate of completion
• The course must have been purchased directly from landscapedesigncourses.org (not through third-party platforms)
• You must not have previously requested a refund for the same course

2. How to Request a Refund

2.1 Refund Request Process

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected]
2. Include the following information in your email:
   • Your full name
   • Email address associated with your account
   • Order number or transaction ID
   • Name of the course(s) for which you're requesting a refund
   • Brief explanation for your refund request (optional but helpful)
3. Allow up to 3-5 business days for our team to review your request

2.2 Refund Processing Time

Once your refund is approved:

• Refunds will be processed within 5-10 business days
• The refund will be issued to the original payment method used for purchase
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
• You will receive an email confirmation once the refund has been processed

3. Exceptions to Refund Policy

3.1 Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• After 30 Days: Refund requests submitted more than 30 days after purchase
• Course Completion: If you have completed more than 25% of the course content
• Certificate Issued: If a certificate of completion has been issued
• Violation of Terms: If your account has been terminated for violating our Terms and Conditions
• Bundle Purchases: Individual courses within a bundle or certification package cannot be refunded separately (see Section 4)
• Promotional Courses: Courses obtained through promotions, free trials, or special offers may not be eligible for refunds
• Third-Party Purchases: Courses purchased through third-party platforms or resellers (refunds must be requested through the respective platform)
• Repeated Refunds: Multiple refund requests for the same course or pattern of refund abuse

3.2 Technical Issues

If you experience technical difficulties accessing course content:

• Contact our technical support team immediately at [email protected]
• We will work with you to resolve the issue before processing any refund
• In most cases, technical issues can be resolved without requiring a refund
• If we cannot resolve the technical problem within a reasonable timeframe, you may be eligible for a refund regardless of the 30-day window

4. Bundle and Certification Package Refunds

4.1 Complete Package Refunds

For bundle purchases (such as our Complete Landscape Design Certification):

• You may request a refund for the entire package within 30 days of purchase
• The same eligibility requirements apply (no more than 25% completion of any course in the bundle)
• Partial refunds for individual courses within a bundle are not available
• If you wish to keep some courses and refund others, you must purchase courses individually rather than as a bundle

4.2 Promotional Pricing

If you purchased a bundle or course at a promotional price:

• Refunds will be issued for the amount actually paid, not the full retail price
• Promotional discounts and special offers are applied at the time of purchase and cannot be retroactively applied to previous purchases

5. Course Updates and Changes

5.1 Content Updates

We regularly update course content to ensure accuracy and relevance. These updates are provided to all students at no additional charge and do not constitute grounds for a refund.

5.2 Course Discontinuation

In the rare event that we discontinue a course:

• Students who purchased the course will retain access to all existing materials
• We will provide reasonable notice before discontinuing any course
• Alternative courses or comparable content may be offered as a replacement
• Refunds will be considered on a case-by-case basis for recently purchased courses

6. Account Termination and Access

6.1 Voluntary Account Closure

If you choose to close your account:

• You will lose access to all purchased courses
• Refunds for courses purchased more than 30 days prior will not be issued
• Recent purchases within the 30-day window may be eligible for refund if eligibility criteria are met

6.2 Involuntary Account Termination

If your account is terminated for violation of our Terms and Conditions:

• No refunds will be issued for any purchases
• You will immediately lose access to all course materials
• Outstanding payments remain due and payable

7. Chargebacks and Disputes

7.1 Chargeback Policy

If you initiate a chargeback or payment dispute with your financial institution:

• We will provide documentation of the purchase and our refund policy to your financial institution
• Your account will be immediately suspended pending resolution
• If the chargeback is resolved in our favor, you may be charged additional fees to cover chargeback costs
• Multiple chargebacks may result in permanent account termination

7.2 Alternative to Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback. In most cases, we can resolve issues more quickly and effectively through direct communication.

8. Special Circumstances

8.1 Medical or Personal Emergencies

We understand that unexpected circumstances may prevent you from completing a course. If you experience a medical emergency or significant personal hardship:

• Contact us at [email protected] to discuss your situation
• We may offer options such as:
  • Extended access period
  • Course transfer to another person
  • Refund consideration on a case-by-case basis
• Documentation may be required to verify circumstances

8.2 Course Quality Issues

If you believe a course contains significant errors, outdated information, or does not match its description:

• Contact us immediately with specific details
• We will investigate and correct any legitimate issues
• If we cannot adequately address your concerns, a refund may be offered

9. Partial Refunds and Credits

9.1 Course Credits

In certain situations, we may offer course credits instead of refunds:

• Credits can be applied toward future course purchases
• Credits are valid for 12 months from the date of issue
• Credits are non-transferable and have no cash value
• Credits cannot be combined with certain promotional offers

9.2 Partial Access Refunds

We do not offer partial refunds based on partial course completion. Refunds are processed on an all-or-nothing basis per our eligibility requirements.

10. International Purchases

10.1 Currency Conversion

For international purchases:

• All prices are listed in US Dollars (USD)
• Your financial institution may charge currency conversion fees
• Refunds will be issued in USD
• Currency exchange rate fluctuations between purchase and refund are not our responsibility
• Your financial institution's conversion fees are non-refundable

10.2 International Transaction Fees

Third-party fees charged by payment processors or financial institutions are non-refundable and will be deducted from any refund amount.

11. Refund Method

11.1 Original Payment Method

Refunds will be issued to the original payment method used for purchase:

• Credit/Debit Card: Refunded to the same card
• PayPal: Refunded to your PayPal account
• Other Methods: Refunded using the same payment gateway

11.2 Expired or Closed Accounts

If your original payment method is no longer valid:

• Contact us to arrange an alternative refund method
• Additional verification may be required
• Processing time may be extended

12. Promotional and Gifted Courses

12.1 Free Promotional Courses

Courses obtained through free promotions or trials:

• Are not eligible for refunds (no payment made)
• May have limited access periods
• Are subject to separate terms and conditions

12.2 Gifted Courses

If a course was purchased as a gift:

• The original purchaser must request the refund
• The refund will be issued to the original purchaser's payment method
• The gift recipient cannot request a refund

13. Contact Information

For refund requests, questions, or concerns about this policy, please contact us:

• Email: [email protected]
• Phone: +298933405 (Monday-Friday, 9:00 AM - 6:00 PM SAST)
• Mail: Landscape Design Academy, 808 Vosloo Ford, Pamelamouth, EC 5921, South Africa

We strive to respond to all refund requests within 3-5 business days.

14. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

Your purchase of courses after any policy changes constitutes acceptance of the updated policy. For purchases made before policy changes, the policy in effect at the time of purchase will apply.

15. Satisfaction Guarantee Commitment

Our 30-day money-back guarantee reflects our confidence in the quality of our courses and our commitment to your satisfaction. We want you to feel confident in your decision to invest in your landscape design education.

If you have any concerns about a course before or after purchase, we encourage you to reach out to our support team. We're here to help ensure you have the best possible learning experience.